FIREWIN is committed to endorsing responsible wagering as well as promoting the awareness of the problem of gambling and improving prevention, intervention and treatment. FIREWIN's Responsible Gambling Policy sets out its commitment to minimize the negative effects of problem gambling and to promoting responsible gambling practices.

We believe it is our responsibility to you, our customers, to ensure that you enjoy your wagering experience on our site, while remaining fully aware of the social and financial harms associated with gambling.

In order to assist our players to gamble responsibly, we ensure that all our staff receive training for all aspects of responsible gambling. Please contact our Helpdesk if you require further information or assistance.

Maintaining Control

Whilst the majority of our customers gamble within their means for some it can be more difficult. In order to maintain control of your gambling habits we would like you to bear in mind the following points:

1. Gambling should be done in moderation and undertaken as a form of leisure not as a genuine way of making money
2. Avoid chasing losses
3. Only gamble when you can cover the losses
4. Keep track of the time and monitor the amount of money you spend

If you need to talk to someone about any concerns you may have with your gambling, please contact one of the organizations which we have detailed below.

Are You Experiencing Problems?

If you are concerned that gambling has had a negative impact on your life or someone else's then the following questions may help you find out.

• Does gambling prevent you from attending work or college?
• Do you gamble to pass time or to escape boredom?
• Do you gamble alone for long periods of time?
• Have others ever criticized you for your gambling?
• Have you lost interest in family, friends or hobbies due to gambling?
• Have you ever lied to cover up the amount of money or time you spend gambling?
• Have you lied, stolen or borrowed in order to maintain betting habits?
• Are you reluctant to spend 'gambling money' on anything else?
• Do you only stop gambling until you loses all your money?
• After losing, do you feel that you have to try and win back the losses as soon as possible?
• If you run out of money when gambling, do you feel lost and in despair and feel the need to gamble again as soon as possible?
• Do arguments, frustrations or disappointments make you want to gamble?
• Does gambling make you depressed or even suicidal?

The more questions that you answer 'yes' to, the more likely it is that you are having difficulties with your gambling habit. To speak with someone who can give you advice and support, please contact one of the organizations detailed below.

Gamblers Anonymous is a fellowship of men and women who have joined together to do something about their own gambling problem and help other compulsive gamblers do the same. There are regional fellowships around the world.

Gambling Therapy provides support and counselling for anyone adversely affected by gambling.

Underage Gambling

It is illegal for anyone under the age of 18 to open an account or to gamble on FIREWIN. FIREWIN takes its responsibilities in this regard very seriously. We carry out age verification checks on all customers who use payment mechanisms which are available to under 18's and additionally perform random age verification checks on customers using other forms of funding mechanisms.

PLEASE NOTE THAT ANYONE UNDER THE AGE OF 18 FOUND TO BE USING THIS SITE WILL HAVE ANY WINNINGS FORFEITED AND MAY ALSO BE REPORTED TO THE POLICE.